BioniX Desktop Wallpaper
Tech support requires more resources than development. Starting with v9 we decreased the product's price by detaching the "customer support" from the license. Therefore, you will pay for support ONLY if you need it.
Support is guaranteed:
If you already purchased the 'customer support' package don't forget to put in the top of your email your "customer support ID" so you can get high priority support.
We will do our best to answer ALL emails, but customers that purchased the "customer support" package get top priority. Even if you didn't you will probably still get an answer especially if your email follows the guidelines below. Bug reports always get an answer!
Before sending a support request, please
Sending an email with a message such as "It doesn't work" is totally useless to us. "I cannot change the wallpaper" is better but still not very helpful because we still don't understand what causes your problem. Something more appropriate would be: "When I press the xxx button instead of changing the wallpaper, BioniX Background Switcher v10.5 gives me the following error message: yyy".
What information to include in your support request?
PLEASE clearly write the reason for the email and the version number in the subject line (Bug report, Support request, Feature request, Purchase). Without this, the email will simply be discarded.
If you don't get an answer and you haven't included this information please resend the email (correctly formatted).
Example: [Support request] BioniX v12.11 - How to show a calendar over wallpaper?
Please send the email at: ContactBionixWallpaper.com
You haven't received an answer?
Usually, we answer all priority (customers that purchased the "Support" package) support requests within 24 hours. All other users should expect an answer within one week.
If you don't get an answer and you haven't included the information above (subject line, screenshots, steps to reproduce the bug) please add the missing info and resend the email.
Also, make sure your issue falls indeed into the 'support request' category and not into the Bug report category.
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