Product activation support
The activation process works like this:
We deliver the BioniX Wallpaper key ONLY ONCE. Once it reaches you it is your responsibility to back it up. The key is unique for you and it is generated automatically by our system. We cannot generate manually a new key. If you forget to back up it and you loose it, you will have to purchase a new license.
Therefore, please backup it up as soon as you receive it!
The key will work with all updates of BioniX Wallpaper Changer. You don't need a new key if you update from v8.00 to v8.99 (for example).
The key will not work for upgrades, for example upgrading from v8.99 to v9.0.
If you reinstall Windows, you need of course to reenter the key you have.
The activation email is sent by an automated system, not by a person. It never fails! Please expect an email from BionixWallpaper.com or from BlueSnap.com (our reseller).
If you haven't received the email it is because your overzealous anti-spam filter/antivirus:
If the email is not there, verify your post-purchase page (on our reseller's web site) and check your order status. Your order may have one of the following statuses:
Open a ticket at this email address ONLY if you don't receive the email in the next 24 hours.
If you don't want to see the logo, open the Settings tab, then go to the Overlay tab and uncheck the 'Show BioniX logo over the wallpaper' checkbox.
The key provided will switch BioniX from "Lite" edition to "Extreme" or "Ultimate" edition. To insert the key go to About tab and click the 'Enter key' button:
You have to follow the same procedure when you upgrade your license
The only reason for rejected key is a user input error. The key for BioniX Wallpaper v8 begins with a $, ends with a # and it must be exactly 11 characters long. You must enter the key exactly as it was given to you.
You cannot enter a BioniX v7 key in BioniX v8. The BioniX version you are running MUST match the version purchased.
For details please see this page.
BioniX license status is show in the 'Info' tab. If it says Demo, Lite or Trial then you haven't entered the key properly. In this case make sure that:
This page contains ALL information necessary to solve ANY activation problems by yourself. However, if you carefully read the entire page and still have issues you can contact us via email. You MUST include the following information in your email:
Emails that do not include the information above are simply ignored or returned to the sender!
If you receive an email with the subject 'Ticket status: not enough info' it means that one of the above 4 fields have been omitted. Please supply the information requested. Our address is SupportBionixWallpaper.com. We will gladly help you.
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