BioniX Wallpaper Support

How to get support?

The support for our wallpaper manager software is offered both customers but also to trial users via email. Any correspondence regarding technical support, feedback, discounts, upgrades, payments should be asked via email.

• Read the User Manual, maybe the information you are looking for is already there.
• Check the FAQ page if other users already asked the same question. If not, please feel free to open a ticket.

How to get your answer faster?

When asking for support, please provide at least:

• BioniX Wallpaper Changer software version
• The exact error message (if any)
• Describe what you did at the moment when the error appeared
• Lots and lots of screenshots (use the 'Print Screen' key to take a screenshot)
• Windows platform you are using (for example: Windows XP 32 bit, Windows 7 Ultimate 64 bits, etc
• If the issue is related to a specific wallpaper, please send also that wallpaper

Sending an email with a message such as "my software is not working" will not be very helpful to our support team. Therefore, it will take longer until you get an answer. You have to give us more details to get a compleate and faster answer.

Product activation FAQ

Where is my registration info?

After purchase, the registration details (including the key) are sent to you via email. Please expect an email from BionixWallpaper.com or from Plimus.com (our reseller).

In case you don't receive this email in 15-30 minutes please check your "Junk/Spam" folder. Some overzealous anti-spam filters may reject the email. This should solve the problem in 99.9% of the cases. If the email is not there, verify your post-purchase page (on our reseller's web site) and check your order status. Your order may have one of the following statuses:

• Waiting for manual approval
  More than 99% of orders are processed by an automatic email system. However, some orders need manual review. If necessary you will receive a phone call. In this case the email may arrive few hours later.
• Processing
  Your order is processed right now.
• Transaction denied
  A a reason like "insufficient funds" will be specified".
• Completed
  You successfully purchased the item and the registration information was sent to you. Check your Spam folder. The email MUST be there.

Submit a support ticket ONLY if you don't receive the email in the next 24 hours.

What if I lose my key?

We deliver the key for BioniX Wallpaper software to you ONLY ONCE. Once it reaches your computer it is your responsibility to back it up. The key is unique for you and it is generated automatically by our system. We cannot generate manually a new key. If you forget to back up it, and you loose it, you will have to purchase the program again.

Please backup it up as soon as you receive it!