BioniX Wallpaper Support
The support for our wallpaper manager software is offered both customers but also to trial users via email. Any correspondence regarding technical support, feedback, discounts, upgrades, payments should be asked via email.
When asking for support, please provide at least:
Sending an email with a message such as "my software is not working" will not be very helpful to our support team. Therefore, it will take longer until you get an answer. You have to give us more details to get a compleate and faster answer.
Product activation FAQ
After purchase, the registration details (including the key) are sent to you via email. Please expect an email from BionixWallpaper.com or from Plimus.com (our reseller).
In case you don't receive this email in 15-30 minutes please check your "Junk/Spam" folder. Some overzealous anti-spam filters may reject the email. This should solve the problem in 99.9% of the cases. If the email is not there, verify your post-purchase page (on our reseller's web site) and check your order status. Your order may have one of the following statuses:
Submit a support ticket ONLY if you don't receive the email in the next 24 hours.
What if I lose my key?
We deliver the key for BioniX Wallpaper software to you ONLY ONCE. Once it reaches your computer it is your responsibility to back it up. The key is unique for you and it is generated automatically by our system. We cannot generate manually a new key. If you forget to back up it, and you loose it, you will have to purchase the program again.
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