BioniX Wallpaper Changer Support
How to get support?
The support for our wallpaper manager software is offered both customers but also to trial users via our dedicated support board. Any correspondence regarding technical support, feedback, discounts, upgrades, payments should take place through this support board. Support requests submitted through others media (for example email) are simply discharged.
Help yourself
- Read the User Manual, maybe the information you are looking for is already there.
- Check the support board if other users already asked the same question. If not, please feel free to open a ticket.
How to get your answer faster?
When asking for support, please provide at least:
- BioniX Wallpaper Changer software version
- The exact error message (if any)
- Describe what you did at the moment when the error appeared
- Optionally send a screen shot (to do so use the 'Print Screen' key)
- Windows platform you are using (for example: Windows XP 32 bit, Windows 7 Ultimate 64 bits, etc)
Posting a support ticket like "my software is not working" will not be very helpful to our support team, so, it will take longer until you get an answer.
Product activation FAQ
Where is my registration info?
After purchase, the registration details (including the key) are automatically sent to you via email. The email may be our email address or Plimus.com (our reseller).
In case you don't receive this email in few hours please check your "Junk/Spam" folder. Some overzealous anti-spam filters may reject the email. This solved the problem in 99.9% of the cases for our customers. If the email is not there, verify your post-purchase page (on our reseller's web site) and check your order status. Your order may have one of the following statuses:
- Waiting for manual approval - An operator will check your personal information. If necessary you will receive a phone call. More than 99% of orders are processed by an automatic email system. However, some orders need manual review. In this case the email may arrive few hours later. We may contact you (email/telephone) to confirm that your payment details are valid.
- Processing - you order is processed right now.
- Transaction denied - a reason like "insufficient funds" will be specified".
- Completed - You successfully purchased the item and the registration information was sent to you. Check your Spam folder. The email MUST be there.
Submit a support ticket ONLY if you don't receive the email in the next 24 hours.
What if I lose my key?
We deliver the key for BioniX Wallpaper software to you ONLY ONCE. Once it reaches your computer it is yours and therefore it is your responsibility to back it up. The key is unique for you and it is generated automatically by our system and it doesn't keep a backup of it. So, please backup it up as soon as you receive it.